When this option is selected, the retention policy ensures that the email is kept stored and not deleted. One of the options that users can decide is to never delete emails. By creating these retention policies, users can decide when emails should be deleted or archived. It is a great tool to help businesses comply with data protection laws to ensure they are not storing client information for longer than what is necessary. Retention policies are typically used to set how long emails and the information/ data in them are stored. How are retention policies relevant to the issue with my shared mailbox? At the bottom of the window, click on ‘Save’Īlthough the steps to creating a retention policy are quite simple, please be aware that you need an admin view in order to be able to create a new retention policy and apply it to a shared mailbox.Go to the retention policy drop down list and select the retention policy you made.In the new window, select ‘mailbox features’.From the list of shared mailboxes, double click on the one you’d like to apply the retention policy to.From the panel at the top, select ‘Shared’.Then, from the left hand side panel, click on ‘Recipients’.Select a pre-made retention tag from the list and then click ‘OK’.
Underneath that box, create a retention tag by clicking on the plus button.Under the text highlighted in yellow, click on the plus sign.Underneath ‘compliance management’, select ‘retention policies’.Front the panel on the left hand side, click on ‘Classic Exchange admin center’.From the left hand side panel, under ‘Admin centers, click on ‘Exchange’.
This blog post will demonstrate the steps to ensure emails from your shared mailbox don’t disappear, including how to restore emails from the deleted items folder and how to set a retention policy to your shared mailbox to ensure that the emails don’t disappear. If the emails are not in the deleted folder, many users have found that if their retention policy is set to default, then they often experience emails disappearing from their shared mailboxes. If the emails are in the deleted folder, you can easily restore them to your shared mailbox. Accidentally deleting emails is an easy mistake to make, especially in a shared mailbox where multiple people have access to the emails. The first thing users should do is ensure that the disappearing emails are not in the deleted items folder.
However, many people have found that in Outlook, there are times when emails from their shared mailbox keep disappearing and can not be found. This mailbox is typically shared between relevant people in the organisation who can respond to the email and answer the enquiry based on their specific knowledge. A typical example of this is having a shared mailbox for enquiries that people may send them. Clicking on the menu labeled Outlook (next to the Apple logo in the top left corner of the screen).It is very common for a business or organisation to have a shared mailbox for the day to day running of the business.
The email that was forwarded show in my sent items, but nowhere else thatīesides, please provide the version of your Outlook for Mac 2016, for example: Version 15.30 (170107). When I first started using it.Īre the emails moved to delete items folder? Can you find the disappeared emails in Inbox from other mailbox folder? For example, Drafts or Send Items. When did the issue begin? When you started using Outlook for Mac 2016 or after you used it for a period of time. How does the customer forward the email? Either right clicking on email in inbox and selecting forward or by opening the email and selecting the forward envelope icon at the top.ĭid every forwarded email disappear or just some of them? However, here is the answer to your questions in case it helps someone else: Now that I have worked in it for a few weeks, it is not happening any more.